Customer Experience Advisory Services
Satisfied customers through connected journeys
Maintaining customer relevance in this complex and changing environment means adapting your business model to a value-based approach. We have the expertise to help you deliver value through improved customer experiences. We work across all touchpoints, from digital self-service and contact centers, through to front line face-to-face and partial and fully automated AI/robotic interaction. Our customer experience advisory services help enable an employee and customer centric business strategy, across the full customer experience lifecycle, end-to-end management, and support approach. All delivered through our powerful and intelligent business and IT consulting engagement methodologies.
Customer Experience Strategy
Creating a great CX strategy and culture in your organization.
Customer Experience Design
Design exceptional customer journeys.
Customer Experience Delivery
Deploy and deliver differentiated customer experiences.
Why choose Kentino?
Proven accelerated methodologies
We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.
Over 1,000 dedicated CX experts around the world and over 8,000 people delivering bespoke outsourcing solutions.
We have 23 years as published experts and market citizens with 34 years of thought leadership transformation and innovation.
Deep customer understanding
The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years delivering contact center solutions as-a-service (CCaaS).