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  • Customer Experience Delivery

How do you deploy and deliver differentiated customer experiences?

To remain relevant in a rapidly changing world, organizations must adapt and optimize every aspect of their CX ecosystem. Increasingly, customers want access to information, entertainment and physical products on demand, through highly consumable, immediate, personalized and usage-based mechanisms. This represents a major challenge for many organizations, as it requires the harmonization and optimization of their entire CX capability. To create a sustainable CX ecosystem organizations must understand how to constantly and consistently innovate across current and new delivery models. Whether it is developing a future ready contact center or creating new and exciting automated delivery channels we help you create transformation blueprints covering; adaptive operating models, employee adoption and aligned technologies. 

Omnichannel Optimization

Defining your omnichannel vision.

Contact Center Development

Understand the current state of your contact center and take an accelerated approach to optimizing its future.

Customer Experience Automation

Articulate, align and accelerate your automation ambition.

Customer Experience Data and Analytics

Evolve to be a CX data-driven organization.

Customer Experience Cloud Adoption

Supporting your CX journey to the cloud.

CX Managed services

Optimize your customer experience strategy for ultra-connected experiences

Why choose Kentino?

Proven accelerated methodologies

We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.

Delivery expertise

Over 1,000 dedicated CX experts around the world and over 8,000 people delivering bespoke outsourcing solutions.

Respected

We have 23 years as published experts and market citizens with 34 years of thought leadership transformation and innovation.

Deep customer understanding

The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years delivering contact center solutions as-a-service (CCaaS).

We are here to help!

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