Customer Experience Design
Customer Experience Maturity Model
Identify current capability and create a target state blueprint to deliver exceptional customer experiences.
Defining your omnichannel vision.
Customer Journey Design
Creating intelligent customer interactions by design.
CX Comparative Benchmarking
Gain market insight and identify strategic priorities.
Why choose Kentino?
Proven accelerated methodologies
We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.
Over 1,000 dedicated CX experts around the world and over 8,000 people delivering bespoke outsourcing solutions.
We have 23 years as published experts and market citizens with 34 years of thought leadership transformation and innovation.
Deep customer understanding
The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years delivering contact center solutions as-a-service (CCaaS).