Customer Experience Maturity Model
Deliver compelling, sustainable and successful customer experiences
Whether your organization is seeking to create a CX approach, translate existing strategy into operational delivery, or validate current thinking, the CX Maturity Model provides a practical, strategic transformation planning approach that assesses your CX capability against a set of strategic and delivery-focused criteria – creating an action plan to help you define and deliver a CX strategy. Connect your CX strategic vision and reality by creating a ‘north star’ for your organization’s CX development in two days.
- 3 steps for creating a clear blueprint for change.
- Prioritized CX transformation roadmap.
- Next step action plan.
- Establishes broad stakeholder insight into CX
Why choose Kentino?
Proven accelerated methodologies
We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.
Over 1,000 dedicated CX experts around the world and over 8,000 people delivering bespoke outsourcing solutions.
We have 23 years as published experts and market citizens with 34 years of thought leadership transformation and innovation.
Deep customer understanding
The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years delivering contact center solutions as-a-service (CCaaS).