Customer Journey Design
Creating innovative, compelling and consistent customer experiences
This starts with adopting a customer journey management approach that’s driven by strong aligned design principles. We often talk about developing a ‘north or guiding star’ when it comes to encapsulating an organization’s CX ethos. However, it’s equally important to be able to translate this with a simple journey guide to attain it, in the form of a clear set of guiding principles and design protocols , across all aspects of the customer lifecycle and types of interactions. We help you quickly adopt a design-led approach to CX with clear guiding principles and design protocols to ensure consistent creation and delivery.
- a concise set of CX guiding principles and design protocols linked to your business vision and brand attributes
- customer journey management framework and approach
Why choose Kentino?
Proven accelerated methodologies
We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.
Over 1,000 dedicated CX experts around the world and over 8,000 people delivering bespoke outsourcing solutions.
We have 23 years as published experts and market citizens with 34 years of thought leadership transformation and innovation.
Deep customer understanding
The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years delivering contact center solutions as-a-service (CCaaS).