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  • CX Automation: AI machine learning and Robotics

Develop the capabilities to advance CX hyper-automation

A core element of CX strategy and operational delivery today is the use of Artificial Intelligence (AI) and robotics to automate transactions, increasing efficient interaction with customers. Our CX Automation Accelerator helps you understand the potential of automation and identify the best process and interaction candidates for development across your organization. Traditional technology procurement models are being challenged as organizations increasingly move to a consumption-based usage and alternative ownership models. We help you identify and review the best automation candidates to future proof operational optimization.

Helping you demystify the automation discipline

The CX Automation Accelerator has been developed to focus on three critical elements: to understand and exploit the rapidly evolving automation discipline, to explore the organizational capabilities required to develop a strong automation competency and to identify specific candidate opportunities for automation, creating a blueprint for planned prioritization.

Our workshop takes you on a journey through our automation continuum to assess your capability across the required development and delivery competencies. This allows us to identify the current and target state for each of these competencies and share use cases and opportunities that help you bring CX automation to life.

Activities include:

  • understand the types of automation available, based on our CX automation continuum
  • dynamic blueprint for prioritization of your organizations CX Automation candidate opportunities
  • consensus and direction (current and target state capabilities)

Why choose Kentino?

Proven accelerated methodologies

We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.

Delivery expertise

Over 1,000 dedicated CX experts around the world and over 8,000 people delivering bespoke outsourcing solutions.


We have 23 years as published experts and market citizens with 34 years of thought leadership transformation and innovation.

Deep customer understanding

The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years delivering contact center solutions as-a-service (CCaaS).

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