Evaluate your current CX capability
The CX Exploration workshop is an accelerated discovery approach that focuses attention on the components required to deliver exceptional customer experiences. Evaluating the core capabilities required to design and deliver a connected CX ecosystem, it helps you identify key aspects and business areas that require deeper evaluation across your CX strategy and delivery landscape.
The CX Exploration workshop will not provide all the answers your organization needs to deliver amazing CX, however it will make sure that you’re focused on asking the right questions to design and deliver exceptional CX, regardless of where you are in your journey.
Global data center standards
We provide colocation services, complying with more than 300 global data center standards.
Location
In choosing ideal sites for data centers, we evaluate numerous environmental factors, including natural disaster risks, power supply, and transportation accessibility.
Power
Guaranteed 99.9999%+ availability as standard SLA. More than N+1 redundancy and skilled operators ensure reliable operations.
- Power Receiving
Dual Path - Generator
Redundant configuration with N+1 or 2N
48-hour continuous operation without refuel - UPS
Redundant configuration with N+1 or 2N - Power Provision
Dual power feeds from different PDUs
Air-conditioning
Highly efficient cooling systems, specifically for ICT equipment with N+1 or 2N redundancy. Set temperature and humidity values compliant with ASHRAE TC 9.9.
Fire Protection
Early warning smoke detection system and gas suppression systems.
Security
Monitoring cameras and our security policy, which is compliant with ISO 27001 or ISAE3402/SSAE16, ensures paramount security practices.
Connectivity
Large-bandwidth connectivity between data centers is available through our strong network backbone. Also available are seamless bundle solutions, comprised of various network services. Connectivity service is provided to major carriers in the world.
Standard Rack
19-inch, full-size, lockable racks are available or customer-owned racks may be used.
- Operation
Our standardized service menu is compliant with our operation standards. Operations are quality checked intermittently. - Service Desk
24/7 bilingual support (English and local language) - Remote Hands
Including troubleshooting, scheduled maintenance, and installation.
Why choose Kentino?
Proven accelerated methodologies
We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.
Delivery expertise
Over 1,000 dedicated CX experts around the world and over 8,000 people delivering bespoke outsourcing solutions.
Respected
We have 23 years as published experts and market citizens with 34 years of thought leadership transformation and innovation.
Deep customer understanding
The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years delivering contact center solutions as-a-service (CCaaS).
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