Transform and innovate the intelligence of data
It’s imperative for organizations to establish insight and analytics as a core discipline, embedding data fabric as a foundation of the organization. Data and analytics are required to maximize and scale AI and automation for intelligent decision making and support. Composable data and analytics that can translate big data into actionable small data capability in real time is critical in an increasing digital world. Insight provides the ability to truly create relevant and valuable customer personalization, while providing equal business value.
We help you understand and define the capabilities required to deliver data driven CX. It’s important to consider the core disciplines required to harness the evolving power of data. To support this our evaluation model covers skills and capability, governance and security, data types and the platforms required to manage and analyze data.
- Best practice and benchmarking comparison.
- Current and target state position across the required core competencies.
Why choose Kentino?
Proven accelerated methodologies
We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.
Over 1,000 dedicated CX experts around the world and over 8,000 people delivering bespoke outsourcing solutions.
We have 23 years as published experts and market citizens with 34 years of thought leadership transformation and innovation.
Deep customer understanding
The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years delivering contact center solutions as-a-service (CCaaS).