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  • Omnichannel Customer Experience

Visualize your future omnichannel strategy

Many organizations are spending both budget and time trying to evolve their multichannel strategy, at the risk of negatively impacting customer experiences. The omnichannel optimization workshop, created to untangle the omnichannel dilemma and help shape the future of an organization’s omni-value channel strategy, provides clarity on how to deliver priority and value across an optimized channel landscape.

Create an achievable channel deployment roadmap built on value realization

Designed to help you create an achievable channel deployment roadmap built on value realization, appropriateness, and capability. It forms the starting point to design and deploy a full omnichannel service delivery capability across all touchpoints delivered by your organization.

This workshop-based approach forms the starting point to design and deploy a full channel service delivery capability.

Activities include:

  • Understanding current channel connections.
  • Map of planned future channel connections.
  • ‘Omni-value’ channel deployment roadmap.
  • A value-based diagnostic of your channel integration.
  • A realistic channel deployment roadmap built on value.

Why choose Kentino?

Proven accelerated methodologies

We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.

Delivery expertise

Over 1,000 dedicated CX experts around the world and over 8,000 people delivering bespoke outsourcing solutions.


We have 23 years as published experts and market citizens with 34 years of thought leadership transformation and innovation.

Deep customer understanding

The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years delivering contact center solutions as-a-service (CCaaS).

We are here to help!