Omnichannel Customer Experience
Create an achievable channel deployment roadmap built on value realization
Designed to help you create an achievable channel deployment roadmap built on value realization, appropriateness, and capability. It forms the starting point to design and deploy a full omnichannel service delivery capability across all touchpoints delivered by your organization.
This workshop-based approach forms the starting point to design and deploy a full channel service delivery capability.
- Understanding current channel connections.
- Map of planned future channel connections.
- ‘Omni-value’ channel deployment roadmap.
- A value-based diagnostic of your channel integration.
- A realistic channel deployment roadmap built on value.
Why choose Kentino?
Proven accelerated methodologies
We have the expertise to help our clients articulate their strategic CX ambitions and to support them in delivering connected experiences, underpinned by the technology they need.
Over 1,000 dedicated CX experts around the world and over 8,000 people delivering bespoke outsourcing solutions.
We have 23 years as published experts and market citizens with 34 years of thought leadership transformation and innovation.
Deep customer understanding
The solutions we’ve deployed enable over 7 billion customer engagements each year and 10 years delivering contact center solutions as-a-service (CCaaS).