Proactive support to improve performance and reduce downtime
Problem identification, root cause analysis, and solution definition form the core of Proactive Problem Support services.
By regularly reviewing service incidents and identifying the source of potential future downtime we are able to deliver proactive problem management.
Together with your team, we identify underlying chronic incident patterns to determine the origin of problems. We conduct a root cause analysis review and recommend changes or a permanent resolution to prevent the occurrence,
Why choose Kentino?
Support over 47 technologies in 14 local languages worldwide.
Supporting 6 million assets within 6,000 clients across five continents.
Every major vendor’s #1 or #2 partner.
2018 award for Transformation of our Support Services for delivering data-driven, client-centric support services.