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  • Proactive Problem Support

Minimize future downtime

Our Proactive Problem Support Service enables you to stay ahead of issues through proactive problem identification, root cause analysis, and solution definition. We can help you reduce network downtime, improve infrastructure performance, and accelerate incident prevention.

Proactive support to improve performance and reduce downtime

Problem identification, root cause analysis, and solution definition form the core of Proactive Problem Support services.

Proactive support

By regularly reviewing service incidents and identifying the source of potential future downtime we are able to deliver proactive problem management.

Together with your team, we identify underlying chronic incident patterns to determine the origin of problems. We conduct a root cause analysis review and recommend changes or a permanent resolution to prevent the occurrence,

Why choose Kentino?

Global support

Support over 47 technologies in 14 local languages worldwide.

Deep experience

Supporting 6 million assets within 6,000 clients across five continents.

Trusted partner

Every major vendor’s #1 or #2 partner.

Industry recognition

2018 award for Transformation of our Support Services for delivering data-driven, client-centric support services.

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