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  • Proactive Support Services for Unified Collaboration

Manage complex collaboration environments

It’s becoming increasingly complex to manage hybrid collaboration architectures, with many collaboration solutions extending from on-premises to private and public cloud deployments.

We help you run and manage your collaboration technologies and realize the business value of your communications technology spend. Providing you with core Support Services which can be enhanced with additional optional services, we help you maximize your Cisco and Avaya collaboration environment to improve service quality, maximize availability and reduce security risks.

Maximize availability in your collaboration environment

Proactive Support Services for Unified Communications spans the core applications within a Cisco and Avaya unified communications environment, including Cisco Unified Communications Manager, Cisco Unified Presence, Cisco Unity Connection, Avaya Aura Communication Manager, Avaya Aura System Manager and Avaya Aura Session Manager.

Our Service includes:

Proactive Support Services for Unified collaboration includes four core service elements. There are also six further optional service elements to choose from.

  • Availability and capacity monitoring

Observes the performance of your ICT infrastructure and alerts you of any potential performance risks. This improves availability and operations by providing you with insights, through better monitoring and reporting. It supplies you with the intelligence needed to improve your IT asset lifecycle management processes.

  • Configuration archive

Automates the configuration backup process, including network configuration. The service means that you don’t need to reconfigure a system or device from scratch, or deal with the errors this can cause. With access to an archive of your latest configurations you can ensure faster repair times and minimize security and compliance risks.

  • Proactive problem support

Enables you to stay ahead of issues through proactive problem identification, root cause analysis and solution definition. We can help you reduce network downtime, improve infrastructure

Why choose Kentino?

Breadth of support

Support over 47 technologies in 14 local languages worldwide.

Deep experience

Manage 6 million assets within 6,000 clients across five continents.

Industry recognition

2018 award for transformation of our Support Services and delivering data-driven, client-centric support services.

Global service delivery

Globally integrated service delivery model operating to ITIL standards, delivering consistent service wherever you operate.

We are here to help!