Improve operational efficiency
Technical Account Management gives you access to hands-on, technical expertise. Our specialists have a rich knowledge and deep understanding of your IT environment, helping you reduce downtime, improve asset functionality, drive change, and support innovation. Working together with your technical account manager, you can improve service performance and minimize the number of incidents – as well as the time required to resolve them – while maximizing the the return on your IT investments and reducing the total cost of ownership.
Improve your operational efficiency
With advanced skills in the technologies associated with your assets, the remote technical account manager assigned to your account understands how they are deployed. This provides you with exceptional technical value and ensures that activities are completed quickly.
The service includes monthly reviews:
- incident reviews
- problem and root cause reviews
- configurations, software patches, and architecture recommendations
We also conduct change impact analyses to evaluate the nature of the change approval process, including normal, urgent, and emergency changes on covered assets and make
recommendations including:
- the impact on existing infrastructure
- impact on services running on the network
- the effect of not implementing changes
They leverage their in-depth knowledge of your environment to help you:
- prevent issues with proactive planning and technical reviews
- improve efficiencies in your operational execution
- prevent unnecessary downtime
- cut costs and free your IT staff to support other critical business needs
Why choose Kentino?
Global support
Support over 47 technologies in 14 local languages worldwide.
Trusted partner
Every major vendor’s #1 or #2 partner.
Industry recognition
2018 award for Transformation of our Support Services for delivering data-driven, client-centric support services.
Global service delivery
Globally integrated service delivery model operating to ITIL standards, delivers consistent service wherever you operate.
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