Enhance infrastructure availability and contain cost
Our Uptime Service Maintenance Plans help you achieve a balance between the cost of supporting vital ICT infrastructure – including networking, security, collaboration, and telephony systems – and the risk posed by downtime.
Uptime Service Maintenance Plans:
- Remote support offers 24/7 support remotely with incident response in 30 minutes.
- Parts Only is a cost-effective plan that delivers 24/7 remote support and parts onsite. If the incident isn’t resolved remotely, we deliver parts based on your choice of coverage: 24/7 with parts delivery in four hours; business hours with parts delivery in four hours; or business hours with parts delivery the next business day.
- Onsite is for hardware and software infrastructure, providing incident response within 15 minutes. You can
Why choose Kentino?
Breadth of support
A single view into your hybrid estate for quick and accurate resolution.
Supporting 6 million assets within 6,000 clients across five continents.
71% of events are automated requiring no manual intervention.
2018 award for Transformation of our Support Services for delivering data-driven, client-centric support services.