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  • Uptime Maintenance Support Services

Worldwide multivendor ICT support 

Our Uptime Service Maintenance Plans increase your hybrid IT infrastructure availability while controlling costs and risk. We provide a quality, end-to-end client experience that minimizes complexity and enhances the return on your IT investments. Our Uptime Service Management Platform, and the deep technical skills in our Global Delivery Centers, will allow you to improve your operational effectiveness and achieve your business outcomes. With many coverage options, you can deliver the right level of support by device, technology, and location. 

Enhance infrastructure availability and contain cost

Our Uptime Service Maintenance Plans help you achieve a balance between the cost of supporting vital ICT infrastructure – including networking, security, collaboration, and telephony systems – and the risk posed by downtime.

Uptime Service Maintenance Plans:

  • Remote support offers 24/7 support remotely with incident response in 30 minutes.
  • Parts Only is a cost-effective plan that delivers 24/7 remote support and parts onsite. If the incident isn’t resolved remotely, we deliver parts based on your choice of coverage: 24/7 with parts delivery in four hours; business hours with parts delivery in four hours; or business hours with parts delivery the next business day.
  • Onsite is for hardware and software infrastructure, providing incident response within 15 minutes. You can

Why choose Kentino?

Breadth of support

A single view into your hybrid estate for quick and accurate resolution.

Deep experience

Supporting 6 million assets within 6,000 clients across five continents.

Zero-touch automation

71% of events are automated requiring no manual intervention.

Industry recognition

2018 award for Transformation of our Support Services for delivering data-driven, client-centric support services.

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